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Questions buyers send before the first order

What is your MOQ?

Our MOQ is 500 pcs. It is confirmed per model and per customization level — tell us the model and what you want changed, and we reply with that confirmation.

Can I mix models in one order?

Mixed cartons are possible when the models share a bracket family. The minimum applies per model, not per order: 500 pcs per model.

Do you supply under our own brand?

Yes. Private label covers logo, color, packaging and manual. We do not put our own name on the product unless you ask for it.

How do I start an order?

Send the model, the quantity and the market. We reply with a quotation, a lead time and the sample arrangement for that model.

Can I get a sample before the bulk order?

Yes. Sample lead time [TBD] days. Sample charge, and whether it is credited against the bulk order: [TBD].

How long is production lead time?

[TBD] days after sample approval, for [TBD] pcs. Larger volumes are quoted separately rather than extended from the same number.

What about tooling lead time for a new model?

Tooling lead time [TBD] days, quoted together with the tooling terms. We open the mold only after the drawing is signed off.

Can you print our logo?

Yes. The process depends on the part: print, laser or emboss. MOQ 500 pcs per logo position.

Can you make our own packaging?

Color box, manual and barcode. Packaging MOQ 500 pcs. The artwork template is sent after the box size is fixed.

Can you develop a new model for us?

Yes — ODM covers structure and appearance. You send the requirement, we return a drawing and a tooling quotation. Tooling terms [TBD]. The mold stays with the project it was opened for.

What payment terms do you work on?

Agreed per order and per market: [TBD]. Deposit and balance proportions are stated on the proforma invoice, not on this page.

Which trade terms?

[TBD]. Port of loading [TBD]. Tell us the destination and we quote on the trade term you work on.

Who arranges the freight?

Either side, decided with the quotation. If you use your own forwarder, we deliver to the named warehouse and hand over the packing list.

Which certificates can you send?

Send the destination market and we return the certificates that apply, with certificate numbers. We do not list a certificate we cannot provide the number for.

How do you handle defects?

Claims are reviewed against the inspection record shipped with the carton. Resolution terms per order: [TBD].

Can we visit or audit the plant?

Yes, by appointment. A remote walkthrough can be arranged in [TBD] days; an on-site audit is scheduled around production runs.

Not answered here?

Send the model and the market. A specific question gets a specific answer faster than a general one.

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